Measuring customer satisfaction
Gerson, Richard F.
Measuring customer satisfaction [electronic resource] / Richard F. Gerson. - Menlo Park, Calif. : Crisp Publications, c1993. - ix, 112 p. : ill. - Fifty-Minute series . - Fifty-Minute series. .
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Consumer satisfaction.
Customer services--Evaluation.
Electronic books.
HF5415.5 / .G46 1993
658.8/12
Measuring customer satisfaction [electronic resource] / Richard F. Gerson. - Menlo Park, Calif. : Crisp Publications, c1993. - ix, 112 p. : ill. - Fifty-Minute series . - Fifty-Minute series. .
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Consumer satisfaction.
Customer services--Evaluation.
Electronic books.
HF5415.5 / .G46 1993
658.8/12