Managing quality customer service
Martin, William B.
Managing quality customer service a practical guide for establishing a service operation / [electronic resource] : William B. Martin. - Los Altos, Calif. : Crisp, c1989. - viii, 94 p. : ill. - Fifty-Minute series . - Fifty-Minute series. .
Includes bibliographical references.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Customer services--Management.
Customer relations.
Electronic books.
HF5415.5 / .M37 1989
Managing quality customer service a practical guide for establishing a service operation / [electronic resource] : William B. Martin. - Los Altos, Calif. : Crisp, c1989. - viii, 94 p. : ill. - Fifty-Minute series . - Fifty-Minute series. .
Includes bibliographical references.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Customer services--Management.
Customer relations.
Electronic books.
HF5415.5 / .M37 1989