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Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager

Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager [electronic resource] / [Edson Manoel ... et al.]. - 1st ed. - Austin, TX : IBM, International Technical Support Organization, c2004. - xvi, 546 p. : ill. - IBM redbooks . - IBM redbooks. .

"December 2004." "SG24-6464-00."

Includes bibliographical references and index.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

ISBN:

LCCN:

Subjects--Uniform Titles:
Tivoli Business Systems Manager.
IBM Tivoli service level advisor.

Subjects--Topical Terms:
Business--Data processing--Management.
Electronic commerce--Management.
Information technology--Management.
Service-level agreements.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: HD30.37 / .S47 2004

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