Conflict coaching :
Jones, Tricia S.
Conflict coaching : conflict management strategies and skills for the individual / Tricia S. Jones, Ross Brinkert. - Los Angeles : Sage Publications, 2008. - xxii, 322 p. : ill. ; 23 cm. +
Section 1: Introducing Conflict Coaching -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching.
9781412950824 (cloth) 1412950821 (cloth) 9781412950831 (pbk.) 141295083X (pbk.)
Conflict management.
Mediation.
303.69 / JON P08C
Conflict coaching : conflict management strategies and skills for the individual / Tricia S. Jones, Ross Brinkert. - Los Angeles : Sage Publications, 2008. - xxii, 322 p. : ill. ; 23 cm. +
Section 1: Introducing Conflict Coaching -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching.
9781412950824 (cloth) 1412950821 (cloth) 9781412950831 (pbk.) 141295083X (pbk.)
Conflict management.
Mediation.
303.69 / JON P08C