The big book of customer service training games :
Carlaw, Peggy.
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming. - New York : McGraw-Hill, c1999. - xiv, 209 p. : ill. ; 24 cm.
0070779740 (pbk.)
Employees--Training of.
Customer services--Management.
658.85 / CAR P04B
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming. - New York : McGraw-Hill, c1999. - xiv, 209 p. : ill. ; 24 cm.
0070779740 (pbk.)
Employees--Training of.
Customer services--Management.
658.85 / CAR P04B