Business service management best practices [electronic resource] / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab].

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Material type: Text

TextSeries: IBM redbooksPublication details: Austin, TX : IBM, International Technical Support Organization, c2004.Edition: 1st edDescription: xii, 170 p. : illSubject(s):

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"Tivoli software"--Cover.

"This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso.

"June 2004."

"SG24-7053-00."

Includes bibliographical references (p. 165-166) and index.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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