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The 5 essential people skills : how to assert yourself, listen to others, and resolve conflicts / Dale Carnegie Training.

Contributor(s): Material type: TextTextPublication details: New York : Simon & Schuster, 2009.Edition: 1st Fireside trade paperback edDescription: viii, 240 p. ; 22 cmISBN:
  • 9781847377647
Subject(s): DDC classification:
  • 658.3 DAL P09F
Contents:
An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
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Holdings
Item type Current library Home library Call number Status Date due Barcode
Books Books NIRDPR LIBRARY 4 Rack - A, Ground Floor NIRDPR LIBRARY 658.3 DAL P09F (Browse shelf(Opens below)) Available 105806

"A Fireside book."

An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.

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