HBR guide to performance management / Harvard business review press ,

Introduction: Rethinking traditional performance management -- Section 1. Goal setting: The characteristics of effective goals: Make them clear and specific, achievable but challenging -- Define employee goals - and decide how they're measured, fit the needs of the individual and the organization -- Collaborate with your employee to create a plan for moving forward : steps to accomplishing objectives and adjusting as necessary -- Section 2. Ongoing performance management : Assessing performance isn't a one-time event : take note of good and bad work, and assess root cause -- Develop a habit of providing feedback : discuss your observations with your employee -- Coach your employee to close performance gaps : work together to create a plan for improvement -- How to keep your employees motivated : recognize good work and encourage progress -- Section 3. Developing employees : Understand your employee's wants and needs : know what your direct report aspires to -- Expand your employee's skillsets : basic tactics to learn new areas of expertise -- Craft a development plan : define a specific path for future growth -- How to develop someone who's struggling : good performers aren't the only ones who need to grow -- Section 4. Formal performance reviews : The case against (and for) annual appraisals : how companies are changing the way they look at reviews -- Assess performance, but reconsider ratings : take an individualized approach -- How to conduct the review conversation : tips and tricks for a productive discussion -- Define new goals for the new year : adjust objectives for continued growth -- Section 5. Tough topics: Responding to the steady worker : what to do with your stalwarts -- Preventing burnout on your team : make sure your people aren't running out of steam -- Managing performance of remote employees : from giving feedback to annual assessments.