TY  - BOOK
AU  - Gerson,Richard F.
ED  - ProQuest (Firm)
TI  - Measuring customer satisfaction
T2  - Fifty-Minute series
AV  - HF5415.5 .G46 1993
U1  - 658.8/12 20
PY  - 1993///
CY  - Menlo Park, Calif.
PB  - Crisp Publications
KW  - Consumer satisfaction
KW  - Customer services
KW  - Evaluation
KW  - Electronic books
N1  - Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
UR  - https://ebookcentral.proquest.com/lib/nird-ebooks/detail.action?docID=3116928
ER  -