TY  - BOOK
AU  - Martin,William B.
ED  - ProQuest (Firm)
TI  - Managing quality customer service: a practical guide for establishing a service operation 
T2  - Fifty-Minute series
AV  - HF5415.5 .M37 1989
PY  - 1989///
CY  - Los Altos, Calif.
PB  - Crisp
KW  - Customer services
KW  - Management
KW  - Customer relations
KW  - Electronic books
N1  - Includes bibliographical references; Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
UR  - https://ebookcentral.proquest.com/lib/nird-ebooks/detail.action?docID=3116953
ER  -