Brinkman, Rick. <br/><br/>
Dealing with difficult people / 
by Rick Brinkman and Rick Kirschner 
 - New Delhi :  Tata McGraw- Hill Publishing Company Limited,  2004. 
<br/><br/><label>ISBN: </label>0070586306 9780070586307 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication<br/>Effective Speaking
<br/><br/><label>Dewey Class. No.: </label>150  / BRI P04D