TY  - BOOK
AU  - Brinkman, Rick.
AU  - Kirschner, Rick.
TI  - Dealing with difficult people
SN  - 0070586306
U1  - 150 
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw- Hill Publishing Company Limited
KW  - Communication
KW  - Effective Speaking
ER  -