Total performance scorecard : self-assessment workbook : 40 searching questions and contrasting pairs of examples : what separates the successful from the average? /
Kari Tuominen, Hubert K. Rampersad ; [illustrations, Lasse Malmberg].
- 1 online resource (145 pages) : illustrations (some color)
"EFQM 2013."
9789522285935 (e-book)
Total quality management. Performance--Measurement. Employee motivation. Organizational learning.