Jones, Tricia S. <br/><br/>
Conflict coaching :  conflict management strategies and skills for the individual / 
Tricia S. Jones, Ross Brinkert. 
 - Los Angeles :  Sage Publications,  2008. 
 - xxii, 322 p. :  ill. ;  23 cm. + 
<br/><br/>Section 1: Introducing Conflict Coaching  -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching. 
<br/><br/><label>ISBN: </label>9781412950824 (cloth) 1412950821 (cloth) 9781412950831 (pbk.) 141295083X (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Mediation.
<br/><br/><label>Dewey Class. No.: </label>303.69  / JON P08C