TY  - BOOK
AU  - Jones,Tricia S.
AU  - Brinkert,Ross
TI  - Conflict coaching: conflict management strategies and skills for the individual 
SN  - 9781412950824 (cloth)
U1  - 303.69 
PY  - 2008///
CY  - Los Angeles
PB  - Sage Publications
KW  - Conflict management
KW  - Mediation
N1  - Section 1: Introducing Conflict Coaching  -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching
ER  -