TY  - BOOK
AU  - Carlaw,Peggy
AU  - Deming,Vasudha Kathleen
TI  - The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers 
SN  - 0070779740 (pbk.)
U1  - 658.85 
PY  - 1999///
CY  - New York
PB  - McGraw-Hill
KW  - Employees
KW  - Training of
KW  - Customer services
KW  - Management
ER  -