TY  - BOOK
AU  - Gallo, Amy.
TI  - HBR guide to dealing with conflict
T2  - Harvard Business Review guides
SN  - 9781633692152
U1  - 658.3 
PY  - 2017///
CY  - Boston
KW  - Conflict management
KW  - Work environment
N1  - Conflict at work is inevitable, but it doesn't have to be destructive / Linda Hill -- Introduction: A practical plan for dealing with conflict -- Take it step-by-step -- Section 1. Preparing for conflict before it happens: 1. Types of conflict -- Identify the source -- 2. Your options for handling conflict -- Different situations call for different approaches -- 3. Recognize your natural tendency -- Most of us fall into one of two camps -- Section 2. Managing a conflict: 4. Assess the situation -- Understand the players and the larger context -- 5. Get ready for the conversation -- Don't rush in -- 6. Have a productive conversation -- Listen and be heard -- Section 3. Resolving a conflict: 7. Get to a resolution and make a plan -- Collaborate to find a creative solution -- 8. Repair the relationship -- Rebuild trust and move on -- 9. Navigate common situations -- What to do if
ER  -