Mastering people management : build a successful team - motivate, empower and lead people /
by Mark Thomas
- New Delhi : 2003.
- v, 232 p. : ill. ; 18 cm.
Contents: 1. What is management?; 2. Mastering yourself; 3. Mastering performance management; 4. Mastering face-to-face communications; 5. Mastering role reviews and coaching techniques; 6. Mastering poor performers; 7. Mastering team management; 8. Mastering time management; 9. Mastering meetings; 10. Mastering the skills of assertion; 11. Summary checklists