TY - BOOK AU - Thomas, Mark. TI - Mastering people management : : build a successful team - motivate, empower and lead people SN - 8176493899 U1 - 658.4092 PY - 2003/// CY - New Delhi KW - Mastering team management KW - Time management N1 - Contents: 1. What is management?; 2. Mastering yourself; 3. Mastering performance management; 4. Mastering face-to-face communications; 5. Mastering role reviews and coaching techniques; 6. Mastering poor performers; 7. Mastering team management; 8. Mastering time management; 9. Mastering meetings; 10. Mastering the skills of assertion; 11. Summary checklists ER -