TY - BOOK AU - Brophy,Peter AU - Coulling,Kate ED - Aslib. TI - Quality management for information and library managers SN - 0566077256 (cloth) U1 - 025.5 PY - 1996/// CY - Aldershot, Hampshire, England, Brookfield, Vt. PB - Aslib Gower KW - Library administration KW - Great Britain KW - Information services KW - Management KW - Total quality management ER -