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121.
Six sigma marketing : from cutting costs to growing market share / R. Eric Reidenbach. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online resources:
Availability: No items available.

122.
The public health quality improvement handbook / Ron Bialek, Grace L. Duffy, and John W. Moran. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online resources:
Availability: No items available.

123.
Root cause analysis and improvement in the healthcare sector : a step-by-step guide / Bj�rn Andersen, Tom Fagerhaug, and Marti Beltz. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010
Online resources:
Availability: No items available.

124.
The software audit guide / John W. Helgeson. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010
Online resources:
Availability: No items available.

125.
Do it right the second time : benchmarking best practices in the quality change process / Peter Merrill. by
Edition: Second edition.
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online resources:
Availability: No items available.

126.
Communication : the key to effective leadership / Judith Ann Pauley and Joseph F. Pauley. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online resources:
Availability: No items available.

127.
Dare to be different! : reflections on certain business practices / James L. Lamprecht, Renato Ricci. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010
Online resources:
Availability: No items available.

128.
Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online resources:
Availability: No items available.

129.
Process improvement using Six Sigma : a DMAIC guide / Rama Shankar. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online resources:
Availability: No items available.

130.
HALT, HASS, and HASA explained : accelerated reliability techniques / Harry W. McLean. by
Edition: Revised edition.
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online resources:
Availability: No items available.

131.
Solutions to the healthcare quality crisis : cases and examples of lean six sigma in healthcare / S�ren Bisgaard, editor. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online resources:
Availability: No items available.

132.
Succeed with productivity and quality : how to do better with less / Imre Bernolak. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online resources:
Availability: No items available.

133.
Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010
Online resources:
Availability: No items available.

134.
Insights to performance excellence 2009-2010 : an inside look at the 2009-2010 Baldrige Award criteria / Mark L. Blazey. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online resources:
Availability: No items available.

135.
136.
Making government great again : mapping the road to success with ISO 9001:2008 / John Baranzelli. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010
Online resources:
Availability: No items available.

137.
Lean-Six Sigma for healthcare : a senior leader guide to improving cost and throughput / Chip Caldwell, Greg Butler, Nancy Poston. by
Edition: Second edition.
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009
Online resources:
Availability: No items available.

138.
Promoting resilience [electronic resource] : supporting children and young people who are in care, adopted or in need / Robbie Gilligan. by
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Publication details: London : BAAF, 2009
Online resources:
Availability: No items available.

139.
Frontiers in drug design and discovery. Volume 4 [electronic resource] / co-editors, Atta-Ur-Rahman ... [et al.]. by Series: Frontiers in drug design and discovery ; v. 4
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Publication details: [Saif Zone, Sharjah, United Arab Emirates] : Bentham Science Publishers Ltd., [2009]
Online resources:
Availability: No items available.

140.
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