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12261.
Handle with care : motivating and retaining your employees / Barbara A. Glanz. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : McGraw-Hill, c2002
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.314 GLA P04H.

12262.
Competence at work : models for superior performance / Lyle M. Spencer, Signe M. Spencer. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : Wiley, c1993
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.314 SPE P10C.

12263.
The power of ultimate Six Sigma : Keki Bhote's proven system for moving beyond quality excellence to total business excellence / Keki R. Bhote. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : AMACOM, 2008
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.3124 BHO P08P.

12264.
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : McGraw-Hill, c1999
Availability: Items available for loan: NIRDPR LIBRARY (2)Call number: 658.85 CAR P04B, ...

12265.
The big book of meeting games : 75 quick, fun activities for leading creative, energetic, productive meetings / Marlene Caroselli. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : McGraw-Hill, c2002
Availability: Items available for loan: NIRDPR LIBRARY (2)Call number: 658.456 CAR P04B, ...

12266.
Time management / Marc Mancini. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : McGraw-Hill, c2003
Availability: Items available for loan: NIRDPR LIBRARY (2)Call number: 658.4093 MAN P03T, ...

12267.
Leadership skills. by Series:
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : Ferguson, c2004
Availability: Items available for loan: NIRDPR LIBRARY (2)Call number: 658.4092 ROS P03L, ...

12268.
Handbook on knowledge management / Clyde W. Holsapple (editor). by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: Berlin ; New York : Springer, c2003
Availability: Items available for loan: NIRDPR LIBRARY (2)Call number: 658.4038 HOL P03H, ...

12269.
A manager's guide to creative cost cutting : 181 ways to build the bottom line / David W. Young. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York, N.Y. : McGraw-Hill, c2003
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.4 YOU P03M.

12270.
Classics : a very short introduction / Mary Beard & John Henderson. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: Oxford ; New York : Oxford University Press, 1995
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 722.8 BEA P00C.

12271.
Social marketing and public health : theory and practice / edited by Jeff French ; with Clive Blair-Stevens, Dominic McVey, Rowena Merritt. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: Oxford ; New York : Oxford University Press, 2010
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.8 FRE P10S.

12272.
The data warehouse toolkit : the complete guide to dimensional modeling / Ralph Kimball, Margy Ross. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : Wiley, c2002
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.785 KIM P08D.

12273.
Services marketing / Govind Apte. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New Delhi ; New York : Oxford University Press, 2004
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.8 APT P10S.

12274.
Kotler on marketing : how to create, win, and dominate markets / Philip Kotler. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : Free Press, c1999
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.83 KOT P01K.

12275.
Strategy and organization : realizing strategic management / Loizos Heracleous. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: Cambridge ; New York : Cambridge University Press, c2003
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.4012 HER P03S.

12276.
Designing management information systems / Hans van der Heijden. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: Oxford ; New York : Oxford University Press, 2009
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.4038 HEI P09D.

12277.
Becoming a master manager : a competency framework / Robert E. Quinn ... [et al.]. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : Wiley, c2003
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.403 QUI P03B.

12278.
Strategy, innovation, and change : challenges for management / [edited by] Robert Galavan, John Murray, Costas Markides. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: Oxford ; New York : Oxford University Press, 2008
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.4 GAL P08S.

12279.
Jack Welch and the 4E's of leadership : how to put GE's leadership formula to work in your organization / by Jeffrey A. Krames. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 2005
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.4 KRA P05J.

12280.
The management of technological innovation : strategy and practice / Mark Dodgson, David Gann, Ammon Salter. by
Edition: New ed., rev. and updated.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: Oxford ; New York : Oxford University Press, 2008
Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.5 DOO P08M.

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