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	21.	You've been framed : how to reframe your wealth management business and renew client relationships / Ray Sclafani ; foreword by Mark Tibergien. by Sclafani, Ray, 1968- [author.] Tibergien, Mark [author of introduction, etc.] Material type: Text; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2016Copyright date: �2016 Online resources: Click to View Availability: No items available. Add to cart (remove)
	22.	Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things / Joe Weinman. by Weinman, Joe, 1958- [author.] Material type: Text; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: �2015 Online resources: Click to View Availability: No items available. Add to cart (remove)
	23.	Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans L�vlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan. by Reason, Ben, 1972- [author.] L�vlie, Lavrans, 1969- [author.] Flu, Melvin Brand, 1966- [author.] Lai, Wendy [cover designer.] Gates, Melissa [illustrator.] Leeuvan, Wendy Van [editor.] Material type: Text; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2016Copyright date: �2016 Online resources: Click to View Availability: No items available. Add to cart (remove)
	24.	Service excellence : creating customer experiences that build relationships / Ruth N. Bolton. by Bolton, Ruth N. (Ruth Nancy) [author.] Series: Marketing strategy collection Edition: First edition. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016 Online resources: Click to View Availability: No items available. Add to cart (remove)
	25.	Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay and Surya Poudel. by Altinay, Levent [editor.] Poudel, Surya [editor.] Material type: Text; Literary form: Not fiction Publisher: Newcastle upon Tyne, England : Cambridge Scholars Publishing, 2015Copyright date: �2015 Online resources: Click to View Availability: No items available. Add to cart (remove)
	26.	Performance indicators for water supply services / Helena Alegre [and seven others]. by Alegre, Helena [author.] Series: Manual of best practice Edition: Third edition. Material type: Text; Literary form: Not fiction Publisher: London, England : IWA Publishing, 2017Copyright date: �2017 Online resources: Click to View Availability: No items available. Add to cart (remove)
	27.	Seamless : a hero's journey of digital disruption, adaptation and human transformation / Anders Sorman-Nilsson. by S�orman-Nilsson, Anders [author.] Material type: Text; Literary form: Not fiction Publisher: [Somerset, Massachusetts] : Wiley, [2016]Copyright date: �[2016] Online resources: Click to View Availability: No items available. Add to cart (remove)
	28.	No cover image available No cover image available The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector, Breanne O. Reeves. by Spector, Robert, 1947- [author.] Reeves, Breanne O, 1980- [author.] Edition: Third edition. Material type: Text; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2017Copyright date: �2017 Online resources: Click to View Availability: No items available. Add to cart (remove)
	29.	Financial inclusion : reaching the unreached / editor by Mita Ashish Shah Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: New Delhi : SSDN Publishers & distributors, 2016 Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 332 SHA P16F. Place hold Add to cart (remove)
	30.	The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming. by Carlaw, Peggy Deming, Vasudha Kathleen Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: New York : McGraw-Hill, c1999 Availability: Items available for loan: NIRDPR LIBRARY (2)Call number: 658.85 CAR P04B, ... Place hold Add to cart (remove)
	31.	The future of competition : co-creating unique value with customers / C.K. Prahalad, Venkat Ramaswamy. by Prahalad, C. K Ramaswamy, Venkatram Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Boston, Mass. : Harvard Business School Pub., c2004 Availability: Items available for loan: NIRDPR LIBRARY (2)Call number: 658.812 PRA P04F, ... Place hold Add to cart (remove)
	32.	The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. by Christensen, Clayton M Series: The management of innovation and change series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658 CHR P00I. Place hold Add to cart (remove)
	33.	The innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor. by Christensen, Clayton M Raynor, Michael E Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Boston; Harvard Business Review Press, 2003 Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.4063 CHR P03I. Place hold Add to cart (remove)
	34.	The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. by Christensen, Clayton M Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business, School Publishing ; 2024 Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.589 CHR P24I. Place hold Add to cart (remove)

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