Going live [electronic resource] : starting & running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.
Material type:
- 025.5/24 21
- Z711.45 .C64 2003
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Includes bibliographical references (p. 157-176) and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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