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Process improvement [electronic resource] : enhancing your organization's effectiveness / Eileen Flanigan, Jon Scott. by Series: Fifty-Minute series
Material type: Text Text; Format: electronic ; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, Calif. : Crisp, c1995
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Achieving consensus [electronic resource] : tools and techniques / Jon Scott, Eileen Flanigan. by Series: Fifty-Minute series
Material type: Text Text; Format: electronic ; Literary form: Not fiction ; Audience: General;
Publication details: Menlo Park, Calif. : Crisp, c1996
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