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	1.	No cover image available No cover image available An action plan for outcomes assessment in your library [electronic resource] / Peter Hernon, Robert E. Dugan. by Hernon, Peter Dugan, Robert E, 1952- ProQuest (Firm) Material type: Text; Format: electronic ; Literary form: Not fiction Publication details: Chicago : American Library Association, 2002 Other title: Outcomes assessment in your library Online resources: Click to View Availability: No items available. Add to cart (remove)
	2.	No cover image available No cover image available Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by Hernon, Peter [author.] Altman, Ellen [author.] Dugan, Robert E, 1952- [author.] Edition: Third edition. Material type: Text; Literary form: Not fiction Publisher: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015Copyright date: �2015 Online resources: Click to View Availability: No items available. Add to cart (remove)
	3.	Financial management in academic libraries : data-driven planning and budgeting / Robert E. Dugan & Peter Hernon. by Dugan, Robert E [author.] Hernon, Peter [author.] Material type: Text; Literary form: Not fiction Publisher: Chicago, Illinois : Association of College and Research Libraries, 2018Copyright date: �2018 Online resources: Click to View Availability: No items available. Add to cart (remove)
	4.	Public access to government information : issues, trends, and strategies / Peter Hernon, Charles R. McClure. by Hernon, Peter McClure, Charles R Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Norwood, N.J. : Ablex Pub. Corp., c1984 Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 026.0115 HER N84P. Place hold Add to cart (remove)

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