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	1.	No cover image available No cover image available Creating the customer-driven library [electronic resource] : building on the bookstore model / Jeannette Woodward. by Woodward, Jeannette A ProQuest (Firm) Material type: Text; Format: electronic ; Literary form: Not fiction Publication details: Chicago : American Library Association, 2005 Online resources: Click to View Availability: No items available. Add to cart (remove)
	2.	No cover image available No cover image available The visible librarian [electronic resource] : asserting your value with marketing and advocacy / Judith A. Siess. by Siess, Judith A ProQuest (Firm) Material type: Text; Format: electronic ; Literary form: Not fiction Publication details: Chicago : American Library Association, 2003 Online resources: Click to View Availability: No items available. Add to cart (remove)
	3.	No cover image available No cover image available How libraries and librarians help [electronic resource] : a guide to identifying user-centered outcomes / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton. by Durrance, Joan C Fisher, Karen E, 1966- Hinton, Marian Bouch ProQuest (Firm) Material type: Text; Format: electronic ; Literary form: Not fiction Publication details: Chicago : American Library Association, 2005 Online resources: Click to View Availability: No items available. Add to cart (remove)
	4.	No cover image available No cover image available Demonstrating results [electronic resource] : using outcome measurement in your library / Rhea Joyce Rubin for the Public Library Association. by Rubin, Rhea Joyce Public Library Association ProQuest (Firm) Series: PLA results series Material type: Text; Format: electronic ; Literary form: Not fiction Publication details: Chicago : American Library Association, c2006 Online resources: Click to View Availability: No items available. Add to cart (remove)
	5.	No cover image available No cover image available High tech, high touch [electronic resource] : library customer service through technology / Lynn Jurewicz and Todd Cutler. by Jurewicz, Lynn Cutler, Todd ProQuest (Firm) Material type: Text; Format: electronic ; Literary form: Not fiction Publication details: Chicago : American Library Association, 2003 Online resources: Click to View Availability: No items available. Add to cart (remove)
	6.	Library 2.0 : a guide to participatory library service / Michael E. Casey, Laura C. Savastinuk. by Casey, Michael E, 1967- [author.] Savastinuk, Laura C, 1979- [author.] Material type: Text; Literary form: Not fiction Publisher: Medford, New Jersey : Information Today, [2007]Copyright date: �2007 Other title: Library two point zero Online resources: Click to View Availability: No items available. Add to cart (remove)
	7.	No cover image available No cover image available Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by Hernon, Peter [author.] Altman, Ellen [author.] Dugan, Robert E, 1952- [author.] Edition: Third edition. Material type: Text; Literary form: Not fiction Publisher: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015Copyright date: �2015 Online resources: Click to View Availability: No items available. Add to cart (remove)
	8.	No cover image available No cover image available Library user metaphors and services : how librarians look at their users / Carl Gustav Johannsen. by Johannsen, Carl Gustav [author.] Series: Current topics in library and information practice Material type: Text; Literary form: Not fiction Publisher: Berlin, [Germany] ; Boston, [Massachusetts] : De Gruyter Saur, 2015Copyright date: �2015 Online resources: Click to View Availability: No items available. Add to cart (remove)
	9.	The invisible librarian : a librarian's guide to increasing visibility and impact / Aoife Lawton. by Lawton, Aoife [author.] Series: Chandos information professional series Material type: Text; Literary form: Not fiction Publisher: Amsterdam, [Netherlands] : Chandos Publishing, 2016Copyright date: �2016 Online resources: Click to View Availability: No items available. Add to cart (remove)
	10.	Five steps of outcome-based planning and evaluation for public libraries / Melissa Gross, Cindy Mediavilla, Virginia A. Walter. by Gross, Melissa [author.] Mediavilla, Cindy, 1953- [author.] Walter, Virginia A [author.] Material type: Text; Literary form: Not fiction Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2016 Online resources: Click to View Availability: No items available. Add to cart (remove)
	11.	No cover image available No cover image available Libraries in adult and fundamental education; the report of the Malmö Seminar, by Cyril O. Houle, incorporating reports prepared by Yvonne Oddon, Lachlan F. MacRae and others. by Seminar on the Role of Libraries in Adult Education Malmö, Sweden Houle, Cyril Orvin Series: Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Paris, United Nations Educational, Scientific and Cultural Organization, 1951 Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 021.2 HOU N51L. Place hold Add to cart (remove)
	12.	Philosophy of user education / Girja Kumar, Krishan Kumar. by Girja Kumar Krishan Kumar Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Vikas, c1983 Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 025.58 KUM N83P. Place hold Add to cart (remove)

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