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1.
The information audit : a practical guide / Susan Henczel. by Series: Information services management
Material type: Text Text; Literary form: Not fiction
Publisher: M�unchen : K.G. Saur, 2001
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2.
Customer service in the information environment / Guy St. Clair. by Series: Information services management
Material type: Text Text; Literary form: Not fiction
Publisher: London ; New Jersey : Bowker-Saur, [1993]Copyright date: �1993
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3.
Change management for information services / Sharon Penfold. by Series: Information services management
Material type: Text Text; Literary form: Not fiction
Publisher: London : Bowker-Sauer, [1999]Copyright date: �1999
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