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1.
Root cause analysis and improvement in the healthcare sector : a step-by-step guide / Bj�rn Andersen, Tom Fagerhaug, and Marti Beltz. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010
Online resources:
Availability: No items available.

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Establishing a culture of patient safety : improving communication, building relationships, and using quality tools / Judith Ann Pauley and Joseph F. Pauley. by
Material type: Text Text; Literary form: Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, [2012]Copyright date: �2012
Online resources:
Availability: No items available.

3.
First, do less harm [electronic resource] : confronting the inconvenient problems of patient safety / edited by Ross Koppel and Suzanne Gordon. by Series: Culture and politics of health care work
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Publication details: Ithaca : ILR Press, 2012
Online resources:
Availability: No items available.

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After harm [electronic resource] : medical error and the ethics of forgiveness / Nancy Berlinger. by
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Publication details: Baltimore, MD : Johns Hopkins University Press, c2005
Online resources:
Availability: No items available.

6.
To err is human [electronic resource] : building a safer health system / Linda T. Kohn, Janet M. Corrigan, and Molla S. Donaldson, editors. by
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Publication details: Washington, D.C. : National Academy Press, c2000
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Availability: No items available.

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Patient safety [electronic resource] : achieving a new standard for care / Committee on Data Standards for Patient Safety, Board on Health Care Services ; Philip Aspden ... [et al.], editors. by
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Publication details: Washington, D.C. : National Academies Press, c2004
Online resources:
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Talking with patients and families about medical error : a guide for education and practice / Robert D. Truog [and three others] ; foreword by Lucien L. Leape. by
Material type: Text Text; Literary form: Not fiction
Publisher: Baltimore : Johns Hopkins University Press, 2011
Online resources:
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