| 000 | 01231nam a2200349 a 4500 | ||
|---|---|---|---|
| 001 | EBC3116928 | ||
| 003 | MiAaPQ | ||
| 006 | m o d | | ||
| 007 | cr cn||||||||| | ||
| 008 | 920817s1993 caua s 000 0 eng | ||
| 010 | _z 92054368 | ||
| 020 | _z1560521783 | ||
| 035 | _a(MiAaPQ)EBC3116928 | ||
| 035 | _a(Au-PeEL)EBL3116928 | ||
| 035 | _a(CaPaEBR)ebr10058026 | ||
| 035 | _a(OCoLC)922967018 | ||
| 040 |
_aMiAaPQ _cMiAaPQ _dMiAaPQ |
||
| 050 | 4 |
_aHF5415.5 _b.G46 1993 |
|
| 082 | 0 | 4 |
_a658.8/12 _220 |
| 100 | 1 | _aGerson, Richard F. | |
| 245 | 1 | 0 |
_aMeasuring customer satisfaction _h[electronic resource] / _cRichard F. Gerson. |
| 260 |
_aMenlo Park, Calif. : _bCrisp Publications, _cc1993. |
||
| 300 |
_aix, 112 p. : _bill. |
||
| 490 | 1 | _aFifty-Minute series | |
| 533 | _aElectronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 |
_aCustomer services _xEvaluation. |
|
| 655 | 4 | _aElectronic books. | |
| 710 | 2 | _aProQuest (Firm) | |
| 830 | 0 | _aFifty-Minute series. | |
| 856 | 4 | 0 |
_uhttps://ebookcentral.proquest.com/lib/nird-ebooks/detail.action?docID=3116928 _zClick to View |
| 999 |
_c15444 _d15444 |
||