000			01579namaa2200229 a 4500
999			_c62539 _d62539
007			BK
008			191230s2008 caua g b 001 0 eng
020			_a9781412950824 (cloth)
020			_a1412950821 (cloth)
020			_a9781412950831 (pbk.)
020			_a141295083X (pbk.)
082	0	0	_a303.69 _bJON P08C
100	1		_aJones, Tricia S.
245	1	0	_aConflict coaching : _bconflict management strategies and skills for the individual / _cTricia S. Jones, Ross Brinkert.
260			_aLos Angeles : _bSage Publications, _c2008.
300			_axxii, 322 p. : _bill. ; _c23 cm. +
505	0		_aSection 1: Introducing Conflict Coaching -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching.
650		0	_aConflict management.
650		0	_aMediation.
700	1		_aBrinkert, Ross.
999			_$RB