000			01454nam a2200193 a 4500
999			_c68212 _d68212
007			BK
008			201125b2017 a g b 001 0 eng c
020			_a9781633692152 _q(pbk. : alk. paper)
082	0	0	_a658.3 _bGAL P17H
100			_aGallo, Amy.
245	1	0	_aHBR guide to dealing with conflict / _cAmy Gallo.
260			_aBoston : _HHarvard Business Review Press ; _c2017.
300			_axxviii, 193 pages ; _c23 cm.
490	1		_aHarvard Business Review guides
505	0		_aConflict at work is inevitable, but it doesn't have to be destructive / Linda Hill -- Introduction: A practical plan for dealing with conflict -- Take it step-by-step -- Section 1. Preparing for conflict before it happens: 1. Types of conflict -- Identify the source -- 2. Your options for handling conflict -- Different situations call for different approaches -- 3. Recognize your natural tendency -- Most of us fall into one of two camps -- Section 2. Managing a conflict: 4. Assess the situation -- Understand the players and the larger context -- 5. Get ready for the conversation -- Don't rush in -- 6. Have a productive conversation -- Listen and be heard -- Section 3. Resolving a conflict: 7. Get to a resolution and make a plan -- Collaborate to find a creative solution -- 8. Repair the relationship -- Rebuild trust and move on -- 9. Navigate common situations -- What to do if...
650		0	_aConflict management.
650		0	_aWork environment.
999			_$RB