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Measuring customer satisfaction [electronic resource] / Richard F. Gerson.

By: Contributor(s): Material type: TextTextSeries: Fifty-Minute seriesPublication details: Menlo Park, Calif. : Crisp Publications, c1993.Description: ix, 112 p. : illSubject(s): Genre/Form: DDC classification:
  • 658.8/12 20
LOC classification:
  • HF5415.5 .G46 1993
Online resources:
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Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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