Conflict coaching : conflict management strategies and skills for the individual / Tricia S. Jones, Ross Brinkert.
Material type:
TextPublication details: Los Angeles : Sage Publications, 2008.Description: xxii, 322 p. : ill. ; 23 cm. +ISBN: - 9781412950824 (cloth)
- 1412950821 (cloth)
- 9781412950831 (pbk.)
- 141295083X (pbk.)
- 303.69 JON P08C
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NIRDPR LIBRARY 1st Rack - B, Ground Floor | NIRDPR LIBRARY | 303.69 JON P08C (Browse shelf(Opens below)) | Available | 101149 |
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Section 1: Introducing Conflict Coaching -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching.
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