Root cause analysis handbook : a guide to efficient and effective incident investigation / by ABS Consulting ; Lee N. Vanden Heuvel [and five others].
Material type:
- text
- computer
- online resource
- 9781931332729 (e-book)
- 658.5/620285 22
- TS156 .R665 2008
section 1. Basics of incident investigation -- section 2. Initiating investigations -- section 3. Gathering and preserving data -- section 4. Analyzing data -- section 5. Identifying root causes -- section 6. Developing recommendations -- section 7. Completing the investigation -- section 8. Selecting incidents for analysis -- section 9. Data and results trending -- section 10. Program development -- section 11. Contents of the companion CD and downloadable resources.
Description based on print version record.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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