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	1.	Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen. by Allen, Danica R, 1959- [author.] American Society for Quality Material type: Text; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2004Copyright date: �2004 Online resources: Click to View Availability: No items available. Add to cart (remove)
	2.	Managing the customer experience : a measurement-based approach / Morris Wilburn. by Wilburn, Morris, 1953- [author.] Material type: Text; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2007 Online resources: Click to View Availability: No items available. Add to cart (remove)
	3.	Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. by Hayes, Bob E, 1963- [author.] Edition: Third edition. Material type: Text; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2008 Online resources: Click to View Availability: No items available. Add to cart (remove)
	4.	Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes. by Hayes, Bob E, 1963- [author.] Material type: Text; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009 Online resources: Click to View Availability: No items available. Add to cart (remove)
	5.	Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein. by Goldstein, Sheldon D [author.] Material type: Text; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010 Online resources: Click to View Availability: No items available. Add to cart (remove)
	6.	Improving tourism and hospitality services [electronic resource] / Eric Laws. by Laws, Eric, 1945- ProQuest (Firm) Material type: Text; Format: electronic ; Literary form: Not fiction Publication details: Cambridge, MA : Cabi Pub., 2004 Online resources: Click to View Availability: No items available. Add to cart (remove)
	7.	How to win friends and influence profits [electronic resource] : the art of winning more business from your clients / David Kean and Chris Cowpe. by Kean, David Cowpe, Chris ProQuest (Firm) Material type: Text; Format: electronic ; Literary form: Not fiction Publication details: London : Cyan, 2008 Online resources: Click to View Availability: No items available. Add to cart (remove)
	8.	Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Gerson, Richard F ProQuest (Firm) Series: Fifty-Minute series Material type: Text; Format: electronic ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1993 Online resources: Click to View Availability: No items available. Add to cart (remove)
	9.	Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott. by Scott, Dru ProQuest (Firm) Series: Fifty-Minute series Edition: 3rd ed. Material type: Text; Format: electronic ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c2000 Online resources: Click to View Availability: No items available. Add to cart (remove)
	10.	Prosperity for all [electronic resource] : consumer activism in an era of globalization / Matthew Hilton. by Hilton, Matthew ProQuest (Firm) Material type: Text; Format: electronic ; Literary form: Not fiction Publication details: Ithaca : Cornell University Press, 2009 Online resources: Click to View Availability: No items available. Add to cart (remove)
	11.	User unfriendly : consumer struggles with personal technologies, from clocks and sewing machines to cars and computers / Joseph J. Corn. by Corn, Joseph J Material type: Text; Literary form: Not fiction Publisher: Baltimore : Johns Hopkins University Press, 2011 Online resources: Click to View Availability: No items available. Add to cart (remove)
	12.	Operations rules [electronic resource] : delivering customer value through flexible operations / David Simchi-Levi. by Simchi-Levi, David ProQuest (Firm) Material type: Text; Format: electronic ; Literary form: Not fiction Publication details: Cambridge, Mass. : MIT Press, c2010 Online resources: Click to View Availability: No items available. Add to cart (remove)
	13.	The role of consumer ADR in the administration of justice : new trends in access to justice under EU directive 2013/11 / edited by Michael St�urner, Fernando Gasc�on, Inchausti Remo Caponi. by St�urner, Michael [editor.] Gasc�on Inchausti, Fernando [editor.] Caponi, Inchausti Remo [editor.] Material type: Text; Literary form: Not fiction Publisher: Munich, [Germany] : sellier european law publishers, 2015Copyright date: �2015 Online resources: Click to View Availability: No items available. Add to cart (remove)
	14.	The ultimate question : driving good profits and true growth / Fred Reichheld. by Reichheld, Frederick F Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Boston, Mass. : Harvard Business School Press, 2006 Availability: Items available for loan: NIRDPR LIBRARY (1)Call number: 658.15 REI P06U. Place hold Add to cart (remove)

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